Top Questions & Answers

Can I confirm or reschedule my senior session?

How Do I Get Ready For My Senior Session?

How Do I Schedule My Senior Session?

When Do You Take My Cap And Gown Photos?

How Can I Return My Senior Portfolio?

Can I Confirm Or Reschedule My Senior Session Presentation?

I Don't See Availability On The Date I Want.

Can I Check The Status Or Track My Existing Order?

I Love My Senior Images! Can I Place An Order?

Can I Schedule Retakes For My Senior Portraits?

Still Have Questions On How Being A CADY Senior Works?

Senior Session Scheduling

What Is A Senior Session?

What Type Of Senior Session Should I Choose?

What's Included In My Senior Session Fee?

What About My Yearbook Photo?

How Do I Pick My Yearbook Photo?

How Do I Book My Session?

When Should I Book My Session?

I Booked My Session but Want to Confirm the Date and Time.

I Don't See Availability On The Date I Want.

How Do I Get Ready for My Session?

When Do You Take My Cap And Gown Photos?

What Should I Bring To My Session?

See All Seniors FAQs

Senior Portfolio & Orders

Can I Check The Status Or Track My Existing Order?

Why did I Receive A Portfolio? I Do Not Remember Requesting One.

I Didn't Receive My Portfolio.

Can I Keep The Portfolio I Received?

What Happens If I Do Not Return My Portfolio?

How Can I Return the Portfolio?

I Ordered A Digital Download. Now What?

My Portfolio & Proofs Look Awesome! Can I Order Another?

Have You Lost Or Misplaced Your Personalized Link To Your Senior Images?

I'm Having Trouble With My Image Download

See All Portfolio & Order FAQs

GRADUATION FAQs

Do We Sell The Cap And Gown?

How Will I Know If CADY Will Be Photographing My School's Graduation?

How Long After Graduation Will My Images Be Available?

How Will My Graduation Images Be Taken?

What If I Don't Love My Graduation Image?

My Pictures Look Awesome! Can I Order More?

I Ordered a Digital Download. Now What?

When Can I Expect To Receive My Order?

How Do I Get My Graduation Proofs?

See All Graduation FAQs

CAP AND GOWN FAQs

Why Haven't I Received An Email With My Cap & Gown Images?

I Can't Log Into My Account. How Do I Reset My Password?

Are My Cap And Gown Images Included With My Senior Order?

When Can I Expect To Receive My Order?

How Do I Get My Proofs?

How Do I Get My Token Number?

What Is A Token Number?

I Don't Like My Images, Can I Schedule A Retake?

See All Cap & Gown FAQs

UNDERCLASS FAQs

What If I Missed Picture Day?

If I Didn't Pre-Order, Can I Still Purchase Photos?

How Long Are My Photos Available?

How Do I Pay For My Photos?

What's An Underclass Token Number?

When Can I Expect To Receive My Order?

Does This Photo Go In The Yearbook?

Do You Offer Any Enhancing Options?

I'm Having Trouble With My Image Download.

My Photos Look Great! Can I Order More?

See All Underclass FAQs

ATHLETICS FAQs

Have You Lost or Misplaced Your Personalized Link to Your Images?

How Do I Order Photos?

How Do I Get My Proofs?

How Do I Get My Token Number?

What Is A Token Number?

I Ordered A Digital Download. Now What?

When Can I Expect To Receive My Order?

How Do I Pay For My Photos?

I'm Having Trouble With My Image Download.

See All Athletics FAQs