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Top Questions & Answers
Can I confirm or reschedule my senior session?
How Do I Get Ready For My Senior Session?
How Do I Schedule My Senior Session?
When Do You Take My Cap And Gown Photos?
How Can I Return My Senior Portfolio?
Can I Confirm Or Reschedule My Senior Session Presentation?
I Don't See Availability On The Date I Want.
Can I Check The Status Or Track My Existing Order?
I Love My Senior Images! Can I Place An Order?
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Senior Session Scheduling
What Type Of Senior Session Should I Choose?
What's Included In My Senior Session Fee?
How Do I Pick My Yearbook Photo?
When Should I Book My Session?
I Booked My Session but Want to Confirm the Date and Time.
I Don't See Availability On The Date I Want.
How Do I Get Ready for My Session?
When Do You Take My Cap And Gown Photos?
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Senior Portfolio & Orders
Can I Check The Status Or Track My Existing Order?
Why did I Receive A Portfolio? I Do Not Remember Requesting One.
I Didn't Receive My Portfolio.
Can I Keep The Portfolio I Received?
What Happens If I Do Not Return My Portfolio?
How Can I Return the Portfolio?
I Ordered A Digital Download. Now What?
My Portfolio & Proofs Look Awesome! Can I Order Another?
Have You Lost Or Misplaced Your Personalized Link To Your Senior Images?
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GRADUATION FAQs
How Will I Know If CADY Will Be Photographing My School's Graduation?
How Long After Graduation Will My Images Be Available?
How Will My Graduation Images Be Taken?
What If I Don't Love My Graduation Image?
My Pictures Look Awesome! Can I Order More?
I Ordered a Digital Download. Now What?
When Can I Expect To Receive My Order?
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CAP AND GOWN FAQs
Why Haven't I Received An Email With My Cap & Gown Images?
I Can't Log Into My Account. How Do I Reset My Password?
Are My Cap And Gown Images Included With My Senior Order?
When Can I Expect To Receive My Order?
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UNDERCLASS FAQs
If I Didn't Pre-Order, Can I Still Purchase Photos?
How Long Are My Photos Available?
What's An Underclass Token Number?
When Can I Expect To Receive My Order?
Does This Photo Go In The Yearbook?
Do You Offer Any Enhancing Options?
I'm Having Trouble With My Image Download.
Contact us M-F 9am - 6pm EST, and Saturday 9am-2pm EST at If a customer downgrades their session before any photos are taken, an account credit will be applied for the differe...
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