Each Portfolio has slots at the top or bottom of each window that allow you to easily slide prints in and out. Removing Images: Use your thumb to slide the print down (if on the bottom) or up (if on the top). The print should slide seamlessly out o... read more
We offer the option to purchase individual sheets on the Traditional Senior ordering pages. You can view the steps below or contact our Customer Experience team directly for assistance.This option may not be available for Most Popular or Elite orde... read more
To access your digital images:Senior Log into your account using your access token or your username and password. From your dashboard, click on the “Gallery” tab. Tip: On a mobile device, you may need to tap the three lines in the top right corne... read more
A “Pay Later” status appears when: You reached checkout but didn’t finish the payment, or A brief system glitch saved the order without recording payment. What this means for you: No payment was taken and nothing is being produced or shippe... read more
When submitting an order for a Traditional Senior, CADY offers a range of package options. Some of the packages we offer include a limited number of image selections. When reviewing the package selection, you will see the number of images allowed ... read more
Yes, you can easily track the status of your order! Simply log in to your account here and select the “Orders” tab to view your order details.Please note that orders typically take up to 21 days to arrive from the shipping date. If it has been more... read more
Traditional sessions include our proof portfolio. Inside, you will find a selection of 8 of their best images, printed and displayed, along with the remaining portraits enclosed in an envelope.Portfolios typically arrive within 21 days of your sess... read more
Some students do not receive portfolios for a number of reasons. If you completed a Most Popular, or one of our Elite sessions, we offer an in-person Photo Presentation. You should have scheduled your viewing presentation at the end of your session... read more
Yes, you can confirm your presentation’s date and location or reschedule if needed by logging into your account here and click the “Events” tab. read more
If the portfolio is not returned by the end of the 60-day deadline, the card on file will be charged the full retail value of the portfolio. This is $200 plus tax & shipping. Return Your Portfolio:If you'd prefer to return your portfolio, a pre-... read more
Purchase Your Portfolio:You can purchase your portfolio online at a special discounted price before the deadline. If no action is taken by the deadline, the card on file will be automatically charged the full price of $200 + shipping & tax. Be sure... read more
Yes, you can log in at any time to make any purchases. If you are in the process of ordering a package, you will have the option to add extra portfolios to it during checkout. Additional portfolios will be the regular retail price of $200. read more
Yes, log in to your account here and click on the “order now” button at the bottom of the page to place your senior portrait order. If you have a Most Popular or Elite session type, you will place your order during your Photo Presentation. read more
You should receive an email shortly after your order is complete. It will include a link to download your images. You can also check your dashboard. If your order includes Premier Retouching please allow 2-4 business days for the production team to... read more
We’re sorry that you’re having problems but we’re here to help! We send your images in a zipped file, but they must be downloaded using an up-to date browser on a desktop computer–not your phone or tablet. If you are still having trouble, please re... read more