Email and Text notifications are sent to email(s) and number(s) on the students profile. If you are not receiving email notifications and you’re sure your email is on the profile, please check your spam folder. If you still don’t see anything, plea... read more
You can reset your password here, click on the link, ‘Forgotten password’ to reset your password, if you do not receive an email first check your spam folder and then call our Customer Experience department to confirm the email address on file is t... read more
The Cap and Gown images are taken at the same time as the Senior Session for convenience purposes, however these are sold separately and released in the Spring of your Senior year closer to Graduation. read more
You can start looking for them about 7-14 days after you place your order. Log in to your dashboard to check the status! read more
All Cap and Gown proofs will be emailed or mailed to the address on we have on file. You can also search for images here or you can log into your senior Dashboard. read more
Tokens are not required to access Cap & Gown images. You can either access your images via the link in your emails you’ve received from Cady or search by student name/school. Search for images here or log into your Senior Dashboard scroll to the b... read more
Yes, our Senior and Cap & Gown portraits have a 100% satisfaction guarantee. If you don’t like them you can log into your Senior Dashboard to schedule a retake or submit a request below for more help. read more
We have an honors stole that can be used when taking these images. Unfortunately, we are unable to obtain a stole or cord for some clubs and organizations. If you’ve received your cords or stole for graduation, we are happy to retake your Cap and G... read more
If you’ve already made a purchase, you can log in at any time to make additional purchases. If you are in the process of ordering a package, you will have the option to add extra photos to it during checkout. read more
You should receive an email shortly after your order is complete. It will include a link to download your images. You can also check your dashboard. If your order includes Premier Retouching please allow 2-4 business days for the production team to... read more
Please make sure your browser has been updated to the latest version, additionally our websites do not support Internet Explorer. If you are using this browser and having issues we recommend you try a different browser. Download Chrome now. read more
Underclass portrait sessions and Traditional Seniors sessions are assigned a 5-character token that you can use to view your photos online. Your token can be located on your proof sheets (underclassmen) or with the paperwork that is included in you... read more