Why Haven't I Received An Email With My Cap & Gown Images?

    Email and Text notifications are sent to email(s) and number(s) on the students profile. If you are not receiving email notifications and you’re sure your email is on the profile, please check your spam folder. If you still don’t see anything, plea... read more

    I Can't Log Into My Account. How Do I Reset My Password?

    You can reset your password here, click on the link, ‘Forgotten password’ to reset your password, if you do not receive an email first check your spam folder and then call our Customer Experience department to confirm the email address on file is t... read more

    Are My Cap And Gown Images Included With My Senior Order?

    The Cap and Gown images are taken at the same time as the Senior Session for convenience purposes, however these are sold separately and released in the Spring of your Senior year closer to Graduation. read more

    When Can I Expect To Receive My Cap & Gown Order?

    You can start looking for them about 7-14 days after you place your order. Log in to your dashboard to check the status! read more

    How Do I Get My Cap & Gown Proofs?

    All Cap and Gown proofs will be mailed to the address on file and also, emailed to the email on file. Senior Class of 2022, you can also search for images here or you can log into your Senior Dashboard. read more

    How Do I Get My Cap & Gown Token Number?

    Tokens are not required to access Cap & Gown images. You can either access your images via the link in your emails you’ve received from Cady or search by student name/school. Search for images here or  log into your Senior Dashboard scroll to the b... read more

    Why Are Two Of The Cap & Gown Images In Black & White, When I Did Not Request This?

    Each student takes four Cap and Gown images. We process the two formal shots in color and the two personality shots in color and black & white using our Exposure Scene look, which is our most popular Senior Scene! read more

    I Don't Like My Cap & Gown Images, Can I Schedule A Retake?

    Yes, our Senior and Cap & Gown portraits have a 100% satisfaction guarantee. If you don’t like them you can log into your Senior Dashboard to schedule a retake or you can contact our Customer Experience Team to reschedule for you! read more

    What If I Wasn't Photographed In My Stole/ Cords?

    We have an honors stole that can be used when taking these images, unfortunately, there are some clubs and organizations that we are unable to obtain a stole or cord for. If you’ve received your cords or stole for graduation, we are happy to retake... read more

    My Pictures Look Awesome! Can I Order More?

    If you’ve already made a purchase, you can log in at any time to make additional purchases. If you are in the process of ordering a package, you will have the option to add extra photos to it during checkout. read more

    I Ordered A Cap & Gown Digital Download. Now What?

    You should receive an email shortly after your order is complete. It will include a link to download your images. You can also check your dashboard. If your order includes Premier Retouching please allow 2-4 business days for the production team to... read more

    The Website Won't Work For Me?

    Please make sure your browser has been updated to the latest version, additionally our websites do not support Internet Explorer. If you are using this browser and having issues we recommend you try a different browser. Download Chrome now. read more

    What Is A Token Number?

    All Seniors with Cap & Gown images are assigned a 5-character token that you can use to view your photos online. If you can’t find your token, please click here to search for your Senior’s Cap & Gown images. read more

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