If you're ordering for multiple underclass students, there may be a chance that the shipping can be waived for any order you place after your initial order. In order to receive free shipping on your other orders, you must: Use the same email addr... read more
The $10 off preorder discount is a NO CODE NEEDED offer Packages are automatically discounted up until the deadline, which is why you see the original price crossed out. Once the deadline passes, the original (crossed out) price becomes the standa... read more
If you are viewing your student’s gallery trying to order and think “This is not my child” or “That’s not my student” because you see an image labeled SAMPLE, here’s what it means and what you can do:What the SAMPLE Image Means Underclass processin... read more
If an image you download opens as a blank or solid‑black file, the preview data was corrupted during export. Don’t worry—your photo is still safe on our servers and can be restored quickly. How to get it fixed 1. Submit a restoration request to our... read more
Retro 5x7s are a product that CADY offers to our Underclass students with certain package purchases. Any time a 'Premier' package is ordered from our pre order options, a sheet of (2) Retro 5x7s is included as a free gift. Retro 5x7s would be a sh... read more
Note: This information applies only to Underclass students (grades 9–11). Senior students have different rules and guidelines for portraits. If your student was absent on Underclass Picture Day, they’ll have another opportunity on a scheduled Ret... read more
Yes! You can place your order online here. read more
Your images are archived at the end of every school year. Unfortunately, we are unable to retrieve Underclass photos prior to Summer 2022. read more
You can pay online here with a credit or debit card. read more
A token is an 5-digit number that allows you to view your photos online without having to register. Simply visit the underclass ordering site here and enter your token in the box provided. read more
Orders received on picture day typically take 21 days be processed and shipped.Digital Links are typically sent within 24 hours of your purchase. If you ordered retouching, please allow 2 -5 days for that to be completed. read more
Yes, but most yearbooks display a standard blue or gray background on all student photos, rather than the fun color you can choose. read more
Definitely. You can add personalized text, like your name and/or school year to wallet-size prints. We also provide minor retouching services such as complexion softening and teeth lightening. Simply select a package that includes retouching when ... read more
If you purchased a digital download with your order, you’ll receive an email shortly after your order is completed that includes a link to download your images. When Will My Images Be Ready? Underclass images are typically ready within 7–21 days ... read more
We’re sorry that you’re having problems but we’re here to help! We send your images in a zipped file via email, but we recommend downloading it on a desktop computer–not your phone or tablet. If you are still having trouble, please reach out to our... read more