What Are Retro 5x7s?

    Retro 5x7s are a product that CADY offers to our Underclass students with certain package purchases. Any time a 'Premier' package is ordered from our pre order options, a sheet of (2) Retro 5x7s is included as a free gift.  Retro 5x7s would be a sh... read more

    What If I Missed Underclass Picture Day?

    If you were out of school on picture day, you’ll be able to make up your photo on a scheduled retake day. This day should be advertised around your school, but you can always check with the yearbook advisor. Please notify your student's teacher bef... read more

    If I Didn't Pre-Order, Can I Still Purchase Underclass Photos?

    Yes! You can place your order online here. read more

    How Long Are My Underclass Photos Available?

    Your images are archived at the end of every school year. Unfortunately, we are unable to retrieve Underclass photos prior to Summer 2022.  read more

    How Do I Pay For My Underclass Photos?

    You can pay online here with a credit or debit card. read more

    What's An Underclass Token Number?

    A token is an 5-digit number that allows you to view your photos online without having to register. Simply visit the underclass ordering site here and enter your token in the box provided. read more

    When Can I Expect To Receive My Underclass Order?

    Orders received on picture day typically take 21 days be processed and shipped. read more

    Does My Underclass Photo Go In The Yearbook?

    Yes, but most yearbooks display a standard blue or gray background on all student photos, rather than the fun color you can choose. read more

    Do You Offer Any Enhancing Options For Underclass Images?

    Definitely. You can add personalized text, like your name and/or school year to wallet-size prints.  We also provide minor retouching services such as complexion softening and teeth lightening. Simply select a package that includes retouching when ... read more

    Have You Lost Or Misplaced Your Personalized Link To Your Underclass Images?

    Please submit a request below and we will help you as soon as possible.  read more

    I Ordered An Underclass Digital Download. Now What?

    If you purchased a digital download with your order, you’ll receive an email shortly after your order is completed that includes a link to download your images. read more

    I'm Having Trouble With My Underclass Image Download.

    We’re sorry that you’re having problems but we’re here to help! We send your images in a zipped file, but it must be downloaded on a desktop computer–not your phone or tablet. If you are still having trouble, please reach out to our Customer Experi... read more

    My Underclass Photos Look Great! Can I Order More?

    Unfortunately, we are unable to retrieve Underclass photos prior to Summer 2020. However, for images taken after 2020, if you’ve already made a purchase, you can log in at any time to make additional purchases. read more

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