We’re sorry that you’re having problems but we’re here to help! We send your images in a zipped file, but they must be downloaded using an up-to date browser on a desktop computer–not your phone or tablet. If you are still having trouble, please reach out to our Customer Experience Team.
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Can I downgrade my session?
If a customer downgrades their session before any photos are taken, an account credit will be applied for the differe... read more