Frequently Asked Questions
If you're ordering for multiple underclass students, there may be a chance that the shipping can be waived for any order you place after your initial order. In order to receive free shipping on your other orders, you must: Use the same email addr... read more
The $10 off preorder discount is a NO CODE NEEDED offer Packages are automatically discounted up until the deadline, which is why you see the original price crossed out. Once the deadline passes, the original (crossed out) price becomes the standa... read more
If you are viewing your student’s gallery trying to order and think “This is not my child” or “That’s not my student” because you see an image labeled SAMPLE, here’s what it means and what you can do:What the SAMPLE Image Means Underclass processin... read more
If an image you download opens as a blank or solid‑black file, the preview data was corrupted during export. Don’t worry—your photo is still safe on our servers and can be restored quickly. How to get it fixed 1. Submit a restoration request to our... read more
Retro 5x7s are a product that CADY offers to our Underclass students with certain package purchases. Any time a 'Premier' package is ordered from our pre order options, a sheet of (2) Retro 5x7s is included as a free gift. Retro 5x7s would be a sh... read more
Note: This information applies only to Underclass students (grades 9–11). Senior students have different rules and guidelines for portraits. If your student was absent on Underclass Picture Day, they’ll have another opportunity on a scheduled Ret... read more