Yes, you can cancel your session, but there are a few guidelines:
- Before the session: You can cancel your session up to 7 days before your scheduled date and receive a full refund for the session fee.
- Within 7 days of the session: If you cancel within 7 days of your session, the session fee will not be refunded. However, you will receive a credit on your account for future use.
- After the session: Once a student has been photographed, the session cannot be canceled, downgraded, or refunded.
- No-show: If you do not attend your session without canceling in advance, you will not receive a refund, but the session fee will be credited to your account.
To cancel your session, please submit a request here.