Frequently Asked Questions
Email and Text notifications are sent to email(s) and number(s) on the students profile. If you are not receiving email notifications and you’re sure your email is on the profile, please check your spam folder. If you still don’t see anything, plea... read more
You can reset your password by clicking here and selecting “Forgot Password?”. If you don’t receive a reset email, please check your spam or junk folder. If you still don’t see the email or are having other issues, feel free to contact our Custom... read more
The Cap and Gown images are taken at the same time as your Senior Session for convenience, but they are sold separately and will be released in the Spring of your Senior year, closer to Graduation. Please note that the session fee does not include ... read more
You can start looking for them about 7-14 days after the order is shipped out. In total, orders typically take 7-21 days from the time the order was placed. Log in to your dashboard to check the status! read more
All Cap and Gown proofs will be emailed or mailed to the address on we have on file. You can also search for images here or you can log into your senior Dashboard. read more
Tokens are not required to access Cap & Gown images. You can either access your images via the link in your emails you’ve received from Cady or search by student name/school. Search for images here or log into your Senior Dashboard scroll to the b... read more