Frequently Asked Questions
Email and Text notifications are sent to email(s) and number(s) on the students profile. If you are not receiving email notifications and you’re sure your email is on the profile, please check your spam folder. If you still don’t see anything, plea... read more
You can reset your password here, click on the link, ‘Forgotten password’ to reset your password, if you do not receive an email first check your spam folder and then call our Customer Experience department to confirm the email address on file is t... read more
The Cap and Gown images are taken at the same time as the Senior Session for convenience purposes, however these are sold separately and released in the Spring of your Senior year closer to Graduation. read more
You can start looking for them about 7-14 days after you place your order. Log in to your dashboard to check the status! read more
All Cap and Gown proofs will be mailed to the address on file and also, emailed to the email on file. Senior Class of 2022, you can also search for images here or you can log into your Senior Dashboard. read more
Tokens are not required to access Cap & Gown images. You can either access your images via the link in your emails you’ve received from Cady or search by student name/school. Search for images here or log into your Senior Dashboard scroll to the b... read more