Frequently Asked Questions

Why Haven't I Received An Email With My Cap & Gown Images?

Email and Text notifications are sent to email(s) and number(s) on the students profile. If you are not receiving email notifications and you’re sure your email is on the profile, please check your spam folder. If you still don’t see anything, plea... read more

I Can't Log Into My Account. How Do I Reset My Password?

You can reset your password here, click on the link, ‘Forgotten password’ to reset your password, if you do not receive an email first check your spam folder and then call our Customer Experience department to confirm the email address on file is t... read more

Are My Cap And Gown Images Included With My Senior Order?

The Cap and Gown images are taken at the same time as the Senior Session for convenience purposes, however these are sold separately and released in the Spring of your Senior year closer to Graduation. read more

When Can I Expect To Receive My Cap & Gown Order?

You can start looking for them about 7-14 days after you place your order. Log in to your dashboard to check the status! read more

How Do I Get My Cap & Gown Proofs?

All Cap and Gown proofs will be emailed or mailed to the address on we have on file. You can also search for images here or you can log into your senior Dashboard. read more

How Do I Get My Cap & Gown Token Number?

Tokens are not required to access Cap & Gown images. You can either access your images via the link in your emails you’ve received from Cady or search by student name/school. Search for images here or  log into your Senior Dashboard scroll to the b... read more

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