Some students do not receive portfolios for a number of reasons. If you completed a Most Popular, or one of our Elite sessions, we offer an in-person viewing presentation for these images! These sessions come with some fun surprises during your presentation, including a great slideshow with video clips that our staff puts together. You should have scheduled your viewing presentation at the end of your session.
A few students also do not receive their portfolio due to shipping issues, please contact our Customer Experience Team if you feel there might be an issue with delivery. You can also check the status in your dashboard (online portal).
Finally, we also need a card on file to be able to send out a portfolio, as there is a deadline to purchase or return it and if no action is taken, we assume you want to keep the portfolio and the card on file will be charged full retail value of the portfolio. You may contact Customer Experience to add a card.