- Sessions
- Session bookings cannot be canceled or refunded once the student has been photographed. A student can cancel their session up to 7 days before their session date and receive a full refund for the session fee. If a student cancels their session within 1 week of their session date, they will receive an account credit for the session fee. If the student does not attend their session during the scheduled time, they will not receive a refund for the session fee but rather a credit to their account.
- Picture Orders:
- All sales are final
- Pre-Orders:
- For Underclass - if a package is pre-ordered but the student does not take a photograph, a refund can be issued.
- For Seniors - all sales are final
- Duplicate orders
- Duplicate orders can be refunded
- Payment Plans:
- All sales are final. The orders are immediately printed once placed using Klarna.
- Orders using Cady Easy Pay will be processed once final payment is received.
- Session Downgrades:
- If a client downgrades their session BEFORE photos have been taken, an account credit will be applied for the difference.